How to Fix the Hume App When It’s Not Working

Mobile apps have become an integral part of our daily lives, especially when it comes to managing our health and wellness. One such app is the Hume app by FitTrack, a comprehensive tool that allows users to track, monitor, and improve their overall health.

However, like any technology, the Hume app may sometimes experience issues that prevent it from functioning properly. If you find yourself in this situation, here’s how to fix your Hume app and get it back on track.

What Is the Hume App?

Before we get into the process, let’s take a moment to understand what the Hume app is and how it works. Hume is the companion app to FitTrack’s smart devices, providing users with 17 body composition metrics. The app utilizes a behavioral science approach to help users build micro habits, breaking down large health goals into smaller, manageable actions that can be easily integrated into daily routines.

The Hume app offers several key features, including:

• Connecting to smart scales and wearable devices like Apple Watch, FitBit, and Oura Ring for a full understanding of your health data
• Creating a Digital Twin that analyzes body composition, activity, sleep, and nutrition to establish a baseline Health Score
• Providing personalized nutrition plans tailored to your goals

Reasons for Hume App Not Working

There can be several reasons why your Hume app may not be working properly. Some of the most common issues include:

1. Bluetooth Connection Issues: The Hume app relies on a Bluetooth connection to sync with your smart scale and other devices. If the Bluetooth connection is disrupted or not functioning correctly, the app may not work as intended.
2. Outdated App Version: Using an outdated version of the Hume app can lead to compatibility issues and prevent the app from working properly.
3. Device Compatibility: Ensure that your smartphone or tablet meets the minimum system requirements for running the Hume app.
4. Incorrect App Settings: If the app settings are not configured correctly, it may cause the app to malfunction or not work at all.

How to Fix Hum App Not Working

Now that we’ve identified some of the common reasons for the Hume app not working, let’s explore the steps you can take to resolve these issues.

Step 1: Check Bluetooth Connection

1. On your phone’s Settings, turn off Bluetooth, then turn it back on.
2. For iPhone users, ensure that the Hume app’s Bluetooth is enabled.
3. For Android users, make sure Location Services are enabled.

Step 2: Power Reset Your Scale

1. Remove one battery from your scale and put it back in.
2. Immediately place the scale on a hard, flat surface and ensure it displays “0.0”.

Step 3: Update or Reinstall the Hume App

1. Check if there are any available updates for the Hume app in the App Store or Google Play Store.
2. If updating doesn’t resolve the issue, try deleting the app and reinstalling it from the respective app store.
3. Don’t worry about losing your data – your profile and measurements will be safe when you log back into the app.

Step 4: Ensure Proper Scale Placement and Usage

1. Place your scale on a hard, flat floor, avoiding carpets and rugs.
2. Open the Hume app to the “Measurements” screen (the big circle at the top).
3. Apply pressure to turn on the scale and wait for it to display “0.0”.
4. Step on the scale barefoot until your weight stabilizes.
5. The app should make a sound when your measurement data is transferred.

Step 5: Reboot Your Phone

If the above steps don’t resolve the issue, try rebooting your phone.

Step 6: Contact Hume Support

If you’ve tried all the solutions and your Hume app is still not working, don’t hesitate to reach out to Hume’s support team. They are available to assist you with any questions or concerns you may have regarding the app or your FitTrack devices.